Appointment Policy:
We see all our patients by appointment. All walk-ins (defined as any pet without a scheduled appointment) and emergencies will be triaged and either an appointment will be made for the next available appointment time or a referral to one of the local emergency hospitals will be made so that your pet can receive timely care. We ask that you call us at 775-835-8387 before bringing your pet to us if you do not have an appointment. If we are at our maximum capacity for providing care for other patients, we will be unable to see your pet.
You are able to schedule appointments online through our website, through the My Pets Wellness app (available for download through your local app provider), or by calling/texting our office.
Late Arrival Policy
We ask that you arrive 5-10 minutes prior to your scheduled appointment time so that your pet may benefit from the full appointment time. A grace period of 5 minutes will be given for unforeseen delays in a patient’s arrival. If a patient arrives more than 10 minutes after their scheduled appointment, we will offer to see the patient as an urgent care appointment if our schedule allows. There is an additional fee and potential wait for this type of appointment. Dependent on our case load, there may be the option for the patient to be admitted into the clinic for the day and the exam will be performed by the veterinarian between already scheduled appointments. This also incurs an additional fee for hospitalization. If our schedule is unable to accommodate either of these options, we will reschedule the appointment for another date. We want to make sure that all our patients benefit from their full appointment time, including the patients who arrived in a timely manner.
Cancellation/Rescheduling Policy
Our staff strives to provide quality care for all our patients in need. We understand that sometimes unforeseen things may come up in people’s busy lives that inhibit their ability to keep their appointment. We ask that you notify us at least 24 hours in advance so that we can release that appointment to another pet in need.
If a client does not show up for scheduled appointments, after the 2nd occurrence a deposit that is equal to the cost of the exam fee will be required to make any future appointments. The deposit will be applied toward the next appointment. Cancelation, rescheduling without a 24 hours’ notice, or not showing up for the scheduled appointment forfeits the deposit and those dollars will no longer be available to apply to any future visit. Future appointments scheduled will require another deposit that is equal to the cost of the exam fee.
If you do not give us 24-hour notice to cancel and anesthetic procedure a deposit in the amount of the procedure fee will be required to reschedule. The deposit will then be applied to the procedure invoice accordingly. Cancelation, rescheduling without a 24 hours’ notice, or not showing up for the scheduled appointment forfeits the deposit and those dollars will no longer be available to apply to any future visit. Future appointments scheduled will require another deposit that is equal to the cost of the exam fee.
*Exceptions may be made for emergencies at the discretion of the practice owner.
Payment Policy
Payment is due at the time of services are rendered. To maintain our focus on patient care, customer service, and provide affordable health care we do not offer in house payment plans. We do offer multiple resources to assist clients with other financial payment options. These resources can be found here:
We promise to keep you informed of the costs of any services in advance upon request. You are encouraged to inquire about costs at any time. We are happy to provide a personalized treatment plan including costs, which is tailored to your pet’s specific needs. If medical or financial circumstances change, we will provide an updated treatment plan to you communicating any changes to your financial obligations.
For your convenience, we accept the following forms of payments: Cash, Check, All Major Credit Cards, Apple Pay, and Care Credit.
Mutual Respect Policy
Questions and concerns are handled by our team of compassionate, highly trained, and knowledgeable Customer Service Representatives, Veterinary Assistants, and Licensed Veterinary Technicians. All team members should be treated with the same respect as our licensed Doctors of Veterinary Medicine (DVM). Our team members may occasionally relay information or advice based on the direct authorization or training received from our doctors. We pride ourselves in fostering mutually respectful partnerships that benefit you, the patient, and our clinic.
Medical Records & VCPR
Per Nevada State Veterinary board, we are legally required to maintain a Veterinary Client Patient Relationship (VCPR) in order to provide any treatment, medication, or recommendations for a patient. This VCPR is established by a physical exam having been completed by one of our veterinarians and is valid for 365 days after being performed. This exam is non-transferrable and is unique to our individual clinic.
As a new client or patient, we ask that you have your pet’s medical record electronically sent to us at least 24 hours prior to your appointment. These records can be emailed to: info@moffittanimalclinic.com Upon your request prior to the appointment, we will call the previous veterinary facility to obtain the necessary records.
As an existing client and patient, we ask that you notify us if medical attention is being sought outside of our facility. We will call the medical facility for records so that we may provide complete and comprehensive care for your pet.
You have the right to request a copy of your pet’s medical records be sent to you, another veterinary facility, or other designation of your choice. Medical record requests will only be honored if the requesting party is an authorized agent on the account. Medical records will be electronically transferred within 48 business hours of the request.